Terms and conditions of sale
This page is translated for your convenience. If there is any difference, only the French version is binding on the business.
These terms apply to work we carry out for private customers. They supplement the quote, which remains the reference document: only the quote describes your project, its quantities and its price. The business details appear in our legal notice.
The quote
The site visit and quote are free, whatever the value of the project. We provide a detailed written quote for every job, setting out the work, quantities, unit prices and, where applicable, travel costs, through to the total amount.
The quote is valid for one month from its date. After that, we will issue it again on request: material prices may have changed, and we would rather tell you before work starts than discover it during the project.
How an order is confirmed
Work begins once you return the dated and signed quote marked ‘bon pour accord’ (approved). A verbal agreement or an informal message is not enough: the signed quote sets out what each side has agreed to.
Prices
Prices in the quote are net of tax: no tax is added, and the amount shown is the amount you pay. VAT not applicable, Article 293 B of the French General Tax Code.
Each line of the quote states whether materials are included or remain your responsibility. Where we supply them, materials are charged at the price shown in the quote, not at the price on the delivery date.
A travel charge may apply depending on the distance to the project. Where applicable, it appears in the quote: no item is added to an invoice unless it was stated beforehand.
Additional work
Work not included in the quote has not been ordered. A request added during the project, or a constraint discovered when a wall is opened, requires an additional quote signed before that work begins. We never charge for an extra agreed only verbally on site.
Timescales
The start date is agreed in advance and recorded in the quote. We commit to keeping it. It may need to be postponed, particularly because of weather that prevents exterior work, a site that cannot be accessed on the agreed day, or the unexpected unavailability of an essential material. We will tell you as soon as we know about the difficulty and agree a new date with you.
What we need from you
The work area must be accessible and clear on the agreed day: rooms emptied as far as possible, fragile objects put away, and water and electricity available. We protect anything that cannot be moved. If the property is jointly owned, obtaining any required approvals is your responsibility. During the visit, we will tell you about any approvals we know may be needed; you must obtain them before work begins.
During the work
We protect floors and furniture before starting and clean before leaving. Rubble and packaging are removed unless the quote states otherwise.
Completion and acceptance
When the project is complete, we inspect the work together. An acceptance report is signed, with or without reservations. Any matters for which we are responsible are recorded in writing and corrected within a timescale agreed with you, at no additional charge.
Payment
Where an advance payment is required, its amount appears in the quote. Under French law it is an ‘acompte’, not ‘arrhes’: paying it commits both parties, unlike ‘arrhes’, which would allow either party to withdraw. The balance is due when the work is accepted. We accept bank transfers, cheques and cash up to the legal limit.
When the contract is concluded away from our premises, particularly in your home, no payment of any kind, including an advance, may be made to us before the 8th day after the contract is concluded. If an advance is provided for, it will therefore only be collected from that day onwards.
Any amount unpaid by its due date accrues interest at the statutory rate after a formal notice has gone unanswered.
If you change your mind
When the contract is concluded away from our premises or at a distance, you have 14 days to withdraw without giving a reason or paying a fee. A withdrawal form is supplied with the quote; a letter or message that clearly states your decision is equally valid.
Send it to atnbrico@gmail.com, or by post to the address shown on the quote.
If you asked us in writing to start before the end of those 14 days and then withdraw, you pay only for the work already completed, in proportion to the quote. Nothing more.
If something is wrong
Contact us first. Describe what you have noticed and include a photograph if possible: most issues can be resolved with a visit. We reply within 48 hours.
We remain responsible for our work under the conditions laid down by the French Civil Code. You are never charged for corrective work that is our responsibility.
Your personal data
What we collect, why we need it and how to ask us to delete it are all explained in our privacy policy.
Governing law and dispute resolution
These terms and conditions are governed by French law. After an attempt to settle the matter amicably and, where applicable, referral to the consumer mediator, any dispute falls within the jurisdiction of the competent courts under the ordinary rules applicable to consumers.
Last revised: 6 August 2026.